Distillery tour terms and conditions

  • All guests must be 18+ and ID will be required for anybody we feel may be below 25.
  • The distillery is a production area and, for your own safety, we ask you not to touch any equipment. Appropriate footwear (no open toed shoes or high heels) should also be worn.
  • There is a strict no smoking policy within 20 metres of the distillery entrance, which includes e-cigarettes.
  • Vouchers can only be applied when purchases include a 70 cl bottle of spirit and are only valid on the day of the tour.
  • The distillery is suitable for wheelchair access but please let us know in advance if there are any other mobility issues so that we can ensure maximum comfort for everybody.
  • Numbers for local taxi firms can be provided.
  • Cancellations:
    • If you wish to cancel your tour for any reason that is absolutely fine, please let us know by emailing [email protected].
    • If a tour is cancelled 7 days or more from the planned date of the tour your payment will be refunded in full minus a £5 admin fee per card transaction.
    • If you need to cancel 2-7 days from the date of the tour please contact us by email to re-arrange. If you do not wish to re-arrange you will be provided with a voucher code for our online shop for the full amount minus a £10 fee per card transaction. This voucher must be used within 3 months (after which the voucher will be invalid), can only be used for purchases from our online shop and is not transferable. In either case please let us know by emailing [email protected].
    • Cancellations within 48 hours of the planned date of the tour will not receive a refund of any kind.

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