On-line shop Terms and Conditions

By placing an order via our on-line shop you agree to be bound by The Surrey Copper Distillery’s  terms and conditions as detailed below.

Purchases

Price and product availability is subject to change without notice.

Credit/debit cards used for payment via the on-line shop will be debited before any products are packaged and couriered.

Attempted fraudulent activities, including but not limited to, using stolen debit/credit cards will be reported to the appropriate authorities.

Delivery

All orders will be actioned as soon as possible (Monday to Friday) upon confirmation of the order.

Delivery within mainland UK will normally be 2-3 days and for non-mainland UK will be 3-4 days.

We do not currently deliver outside of the UK although orders can be placed internationally for delivery if the shipping address is within the UK.

Free delivery applies on all orders above a specific amount which can be seen at the top of the shop page (free delivery will be automatically applied) and to specific local post codes for purchases under £50 when coupon code “FREESHIP” is used. This applies a discount to the value of the standard delivery fee to the order (orders placed outside of these post codes where the coupon code has been used will not be progressed with out the additional delivery charge being paid).

Returns and refunds

If you decide you do not want the product(s) we will offer a full refund, minus the cost of the original delivery, providing the order is returned unopened, is in a resaleable condition with all labels and original packaging intact, and is received by us within 7 days of you receiving the order.

If any product(s) is/are faulty a full refund, including the original delivery cost, shall be provided or replacement product(s) delivered at no additional cost providing you let us know the product(s) is/are faulty within 48 hours of receipt and you email photographic evidence to [email protected]. We may ask you to return the faulty product(s) in the original packaging for independent analysis as part of our quality assurance processes, in which case a courier will be arranged to pick up the package at a convenient time and at no cost to you.

Please note, if the outer packaging is damaged or there is an obvious leakage when handed to you by the courier please refuse the package and ask the courier to return it to us. If this is the case please let us know immediately by emailing [email protected] with the details of your order and we will arrange for a replacement to be sent or a full refund will be provided, including delivery costs, at your discretion (please make your preference clear in the email).

Please send returns, with a note inside the packaging including the name, address and email address of the person who placed the order, to Online Returns, The Surrey Copper Distillery Ltd, 222 Dunsfold Park, Stovolds Hill, Cranleigh, Surrey, GU6 8GA. Please note that we will not be able to cover the cost of the return unless the product(s) is/are faulty. Refunds will be made within 7 days of receipt of the product(s) by us.

All refunds will be made to the debit/credit card used to place the original order only.

Changes to Terms and Conditions

The Surrey Copper Distillery Ltd reserves the right to modify these Terms and Conditions without notice and any changes will be effective immediately they are updated on the website.

Got any questions?

If you have any questions please email [email protected].

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